The fees for home delivery are variable and are determined based on the value and weight of your order. Available options for delivery will be presented to you in your shopping cart during the checkout process.
A white-glove delivery service which includes assembly and installation is available for orders of $1000 or more, and is mandatory for orders of $5000 or more.
Once your order has been placed, you will receive an email that includes an update on your expected delivery date. The email will include three possible options:
- A tracking number that will enable you to follow your delivery with one of our delivery partners;
- A message that our delivery service will contact you to make an appointment for delivery;
- A confirmation that your order is ready for pickup.
Deliveries made by our delivery partners Canada Post or FedEx are made Monday to Friday between 8:00 A.M. and 5:00 P.M.
PRIOR TO DELIVERY
In order to ensure an efficient and safe delivery, please make sure to measure the height and width of your doors, balcony, patio or outdoor space, including stairways, elevators and fences, where applicable. Please ensure that your ordered products can easily fit in or through all of these areas. The dimensions of our furniture are available on our website on the product page.
If your product does not fit and thus is unable to be delivered when delivery takes place, your delivery fees will not be reimbursed and you will be charged fees for the return of the product.
Please note that additional fees may apply if delivery must be made using a lift (hoisting from a balcony or window), or to a dwelling situated on the 4th floor or above in a building that does not have an elevator.
CHANGING YOUR DELIVERY
All requests to change your delivery must be made to ourcustomer service teamat least 48 hours prior to the scheduled delivery time. If you do not communicate with us in this time frame, changes in delivery will not be possible and additional delivery fees may be required.
AT THE TIME OF DELIVERY
A person aged 18 years and over must be present at the time of delivery so that you may verify the accuracy and the state of your order. A packing slip will be given by the delivery person. It is highly recommended to review this packing slip immediately and to inform the delivery person of any issues.
Where delivered products are damaged, defective, or there was an incident during unloading, you should report the problem to the delivery person immediately, who will note the nature of the problem on the packing slip. At that point you may refuse delivery, or you may keep the damaged or defective product. In the latter case, our customer service department will communicate with you within two business days.