You are welcome to pick up your order in-store or at a distribution centre at no charge. As soon as your item is ready for pickup, we will send you a confirmation email. You will need to show a copy of your confirmation email and a piece of photo ID to collect your order.
Size matters, so make sure your pickup vehicle is big enough to securely transport your order its original packaging. If you do not arrive in an appropriately sized vehicle, we will ask you to sign a form accepting the product “as is” and forfeiting the right to return your order.
In-store pickup is available at all our Stores. For business hours, please visit our Stores page.
Since our stores have limited storage space, we ask that you collect your order as quickly as possible. In the event that you will not be able to pick up your order for several days, please notify our customer service team as soon as possible.
Distribution Centre
We have two distribution centres, both located in the province of Quebec. Please consult their business hours to coordinate your pickup.